ecommerce virtual assistant

Running an online store can be lucrative. It can also be a major headache as you try to monitor and manage orders, handle customer service issues, deal with invoicing and data entry, and try to effectively market your business.

An eCommerce virtual assistant can take on many of these tasks remotely using the latest technologies. With rates starting at just $4.99 per hour, hiring a virtual assistant won’t break your budget. You can then focus your energy on making your business even more successful.

Tasks Assistant offers virtual assistant services to companies throughout the world. We maintain a team of skilled virtual assistants who have experience in all types of eCommerce, from Amazon storefronts to independent websites.  If you’re interested in learning more, contact us today for a consultation.

How Will Having a Virtual Assistant Help My eCommerce Business?

There can be no question: e-commerce is a booming industry. According to a Pew Research Center survey from 2016, 79% of American adults shop online. 15% of people buy something at least once a week. Today, these numbers are likely much higher as our shopping habits were drastically changed by the COVID-19 pandemic and the comparative ease of ordering something online.

For online retailers, this shift away from in-person shopping is a great thing. It is often far less expensive to run a virtual shop than it is to maintain a brick-and-mortar store. That being said, it can be quite a challenge to keep up with the demands of running a store that is effectively open 24 hours a day, 7 days a week.

One of the best and most cost-effective ways to manage an eCommerce platform is through the use of a virtual assistant. An eCommerce virtual assistant is an experienced professional who works remotely to help you manage an online business. Their tasks can include anything from process management to copywriting to customer service.

Many online shops simply don’t have the capital to hire a full-time employee. A retail sales worker makes a median hourly wage of $14.03 per hour, or $29,180 annually. In addition, having staff means paying other expenses, like benefits, taxes, and workers’ compensation insurance.

With a virtual assistant, you can get the help that you need for a fraction of the cost – as low as $4.99 per hour! When they take on paperwork and other mundane tasks for you, it frees up your time to focus on growing and scaling your business. Whether this means coming up with new products and services, creating social media content to build your brand, or simply seeking out partnerships, you can take the steps that you need to be successful when you no longer have to focus on things like processing orders.

What Tasks Can an eCommerce Virtual Assistant Perform?

When it comes to an eCommerce virtual assistant, the sky’s the limit when it comes to what types of tasks they can perform. While they cannot do things that require them to be physically present in your workspace – such as packing orders – they can do many associated tasks remotely.

At Tasks Assistant, our eCommerce virtual assistants can take on a number of jobs for you, such as:

  • Order entry, ensuring that all orders are accurately recorded on your internal system (including special requests)
  • Shipment coordination, including confirming handling and delivery
  • Invoicing, working to make sure that all invoices are accurate and precise
  • Order status tracking and management
  • Provide after sales support through email, chat, and phone
  • Answer questions about your products and services
  • Handle calls and emails
  • Process returns and exchanges
  • Resolve customer complaints
  • Upsell or cross sell products and services
  • Prepare customer experience reports
  • Respond to customer reviews on Google My Business, social media, and other platforms
  • Categorizing and sorting products as part of inventory management
  • Monitor inventory levels based on deliveries sent, expected demand, and beginning inventory
  • Update inventory on online storefronts
  • Monitor competing websites
  • Track sales
  • Research potential new markets for growth
  • Update product pages
  • Write copy for the website and specific products
  • Monitor user experience (glitches)
  • Ensure that products are accurately described to boost search results
  • Find and fix broken links
  • Optimize website for SEO
  • Perform web development and maintenance
  • Research new products
  • Create marketing material
  • Write social media posts
  • Manage email marketing
  • Communicate with suppliers and distributors

When you delegate these tasks – and more – to your virtual assistant, you will be able to focus on scaling your business. Instead of focusing on tedious, time-consuming tasks,  you can spend your time and energy on coming up with and implementing new ideas.

How the Process Works

If you are interested in an eCommerce virtual assistant, the first step to take is to reach out to Tasks Assistant. Once we have gathered some basic information from you, we will analyze your business needs and select a virtual assistant who can provide the help that you need.

For example, if you operate an Amazon storefront, we can link you up with an assistant who has specific experience in that field. Alternatively, if you have your own website, we may choose an assistant who understands principles of web design and SEO.

Our virtual assistants are located in Mumbai, India. No matter what time zone you are in, your assistant can work when you need them. This feature is particularly important for an online store, as your assistant can answer customer queries and process orders at any time – even while you are sleeping!

Once you have been assigned a virtual assistant, you can talk to them over email, Slack, Zoom or another form of technology that works for you. During an initial meeting, you can explain the type of work that you need them to perform. 

Our rates start at just $4.99 per hour for a virtual assistant. You will never have to sign a contract for a minimum number of hours or pay a start-up fee. If you are unhappy with the work performed, you will not be charged your assistant’s hourly fee.

At Tasks Assistant, we know that trust is a big issue. We take security seriously, using a vetting process to ensure that we hire only the most trustworthy contractors. We also perform regular spot checks and use the latest technology to keep your information secure.

Get a High Quality Virtual Assistant for Your Online Store Today

eCommerce can be a demanding business. Whether you are just starting out or are an established business, having help with the important yet mundane tasks like data entry can make a huge difference in the profitability of your business. We can help.

At Tasks Assistant, we specialize in providing cost-effective virtual assistant solutions to all types of businesses – including online stores. An eCommerce virtual assistant can take on a range of jobs for you without the high cost of hiring staff. Our experienced virtual assistants can provide eCommerce support for as little as $4.99 per hour.

To learn more, give us a call at 1-888-557-8678. You can also send us an email or Skype us at Support-TA at any time.

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